Refund & Return Policy

Last Updated: August 26, 2026

At The 19th Fellowship, we want you to be happy with your purchase. Because many of our products are made specifically after an order is placed, we have the following return and refund policy.

1. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

• Photographs of the packaging when appropriate

If the issue is confirmed, we will work with our fulfillment provider to provide an appropriate replacement or refund.

2. Incorrect Items

If you receive the wrong product, size, color, or another item that does not match your order due to a fulfillment error, please contact us as soon as possible.

We will work with you to resolve the issue.

3. Incorrect Size or Customer Preference

Because many of our products are made specifically for each order, we generally cannot accept returns or exchanges simply because a customer ordered the wrong size, color, or changed their mind.

Please review the product description and sizing information carefully before placing your order.

If you are unsure about sizing, contact us before ordering and we will do our best to help.

4. Returns

If we approve a return, we will provide instructions regarding where and how the product should be returned.

Do not send products back without first contacting us and receiving return instructions.

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, The 19th Fellowship is generally not responsible for packages that are subsequently lost or stolen.

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

We will make reasonable efforts to assist you in contacting the shipping carrier.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order has not yet entered production or shipment, contact us as soon as possible if you discover an address error.

Once an order has entered production or shipped, we may be unable to change the address or cancel the order.

8. Order Cancellations

Because many products enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

Once an order has entered production or shipped, cancellation may no longer be possible.

9. Contact Us

For questions regarding a return, replacement, or refund, please contact The 19th Fellowship through our website's Contact page and include your order number.

We will review each issue and work with you toward a fair resolution.